Shipping policy

Last updated: September 1, 2026

D’Lighted Finds currently ships jewelry dishes to customers within the United States only.

Made-to-Order Processing

Our jewelry dishes are made to order. Please allow approximately 2–3 business days for production and order processing before your package ships.

Processing may occasionally take longer during holidays, sales, or periods of unusually high order volume. If there is a significant delay with your order, we will provide an update using the email address entered at checkout.

Shipping and Delivery

After your order ships, you will receive tracking information by email when tracking is available.

Estimated delivery generally takes approximately 4–5 business days after the order has shipped. Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

Free U.S. shipping is available on qualifying orders of $100 or more. Orders below the qualifying amount may have a shipping charge displayed at checkout.

Tracking

Please allow up to 48 hours for tracking information to update after receiving your shipping-confirmation email.

If your tracking information has not updated after 48 hours, please contact us using the information below.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an address mistake. Because our products are made to order, we cannot guarantee that an address can be changed after production or shipment has begun.

If an order is returned because the address provided was incorrect or incomplete, additional shipping charges may apply before the order can be reshipped. If the package cannot be recovered or reshipped, the available resolution will be determined based on the circumstances of the order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged or defective, or if you receive the wrong item, contact us within seven days of delivery.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the packaging and shipping label

We will review the information and determine the appropriate resolution. Depending on the situation, this may include a replacement or refund.

Please do not return an item unless you have received return instructions from D’Lighted Finds.

Lost or Delayed Packages

If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors, and the local shipping carrier first.

If your package is delayed or appears to be lost in transit, contact us so we can review the tracking information and determine the appropriate next step.

We cannot guarantee a replacement or refund for a package marked as delivered by the shipping carrier.

Contact Us

For shipping questions or assistance with an order, please contact us:

D’Lighted Finds
Contact: Wendy
Email: info@dlightedfinds.com
Business phone: 1-505-274-8634
Business address:
3907 Lost Tree Rd SE
Rio Rancho, NM 87124
United States